Return and refund policy

Full Advance Payment: A full advance payment is required to confirm the reservation.
Payment Deadline: The full payment and booking must be completed at least 2 days prior to the event to guarantee equipment availability.
Late Payments: Failure to make the advance payment on time may result in the non-availability of the equipment for your event.

Non-Refundable Cancellations: Cancellations made after 48 hours of order confirmation are non-refundable.
Cancellation Window: Customers have a 2-day window to confirm if they wish to cancel the booking.
Booking Policy: Once the order is confirmed and has passed 24 hours, the equipment will be marked as sold out, making it unavailable for other customers. This ensures fairness and proper scheduling, as we cannot reallocate the equipment after it has been reserved.

For further clarification, please feel free to contact us.