Delivery, Setup & Collection

Delivery, setup and collection are arranged around your event. The scope of service, location, schedule and any applicable charges are agreed in writing with you before booking confirmation.

Your agreed quotation

Your accepted quotation and any written amendments will specify the equipment, delivery, installation, technical support, dismantling and collection included in your booking. Services are included only where stated in that agreement. On-site technicians, operating hours and any standby support will also be specified. Dispatch is subject to booking confirmation and receipt of any payment due before dispatch under the accepted quotation.

Payment and dispatch

A 50% booking payment is due at least 14 calendar days before the event. For bookings confirmed within that period, payment is due immediately unless otherwise agreed in writing. The remaining balance is payable according to the accepted quotation. Alternative payment arrangements must be agreed in writing before quotation acceptance or purchase-order confirmation.

Equipment and crew scheduling remain subject to booking confirmation and receipt of payments due under the agreed terms.

Delivery and collection schedule

Delivery, setup completion and collection times are confirmed individually, taking account of equipment availability, venue access and event requirements. Placing an order does not guarantee immediate or same-day delivery. Venue access must allow sufficient time for unloading, installation, testing and any agreed sound checks before the event starts.

Please request changes to the location or schedule as early as possible. Changes are subject to availability and our written confirmation. Any resulting change to the quotation will be discussed and agreed before the revised arrangements are confirmed.

Venue details and access

Please provide the full venue address, an accurate location pin, event timings and an available on-site contact. Tell us in advance about loading access, parking, stairs or lifts, security procedures, permits, power supply and any venue restrictions that may affect the work.

Responsibilities for venue approvals, access and facilities will be confirmed as part of the booking. If the site is not ready or safe to access, we will contact you to agree the next steps and any necessary changes to the schedule or scope.

Client or venue delays

The client must ensure that the agreed access, approvals and site facilities are available at the scheduled time. Delays caused by unavailable access, incomplete approvals, inaccurate venue information or an unprepared site may affect setup completion and the available service period.

Waiting time, additional labour and repeat transport may be chargeable at rates stated in the accepted quotation. Where no rate has been agreed, AMPD Audio will obtain written approval before undertaking additional chargeable work.

Site readiness and outdoor events

A site visit may be required to confirm access, dimensions, power and installation requirements before final arrangements are agreed. Please disclose outdoor conditions, uneven ground, exposure to water or dust, and any restrictions on anchoring or rigging.

Suitable power, a safe installation area and any necessary weather protection must be arranged by the party identified in the quotation. AMPD Audio may pause installation or equipment operation immediately where there is a reasonable safety risk, including unsafe electrical supply, water exposure, unstable ground, excessive wind or interference with equipment or structures. We will explain the issue and discuss the steps required to resume safely. Any resulting changes to scope, timing or charges will be handled under the accepted quotation and Terms & Conditions.

Equipment care and security

The client must take reasonable steps to protect equipment placed in their care from theft, unauthorised use, liquid spills, weather exposure and interference by guests or third parties. Drinks must not be placed on or above equipment. Equipment may be operated only by AMPD Audio personnel or persons expressly authorised by AMPD Audio.

Responsibility for equipment custody, including any overnight storage, will be recorded in the quotation or handover document. Client responsibility for loss or damage will be assessed under the accepted rental terms, taking account of the cause and supporting evidence. Fair wear and tear, pre-existing defects and damage caused by AMPD Audio are excluded from client damage charges.

Setup, handover and collection

Installation and dismantling will be carried out as specified in your quotation. Please arrange for an authorised representative to be available for handover and collection, and keep the equipment accessible at the agreed pickup time. Equipment quantities, visible condition and supplied accessories should be checked together and recorded at handover and collection. Please report any fault or damage promptly and do not attempt repairs.

Equipment must not be moved, altered or dismantled by the client or another party without AMPD Audio's prior approval.

Handover and collection records may include equipment quantities, serial numbers, accessories, photographs and visible condition. Collection does not, by itself, confirm that equipment is free from concealed damage or missing components. Any subsequent inspection and damage claim will follow the inspection period and procedures stated in the accepted Terms & Conditions.

The client must keep equipment secure and available for collection at the agreed time. If collection is prevented by the client or venue, a revised collection arrangement and any applicable charges will be confirmed in writing.

Event extensions and additional work

If your event runs beyond the agreed finish time, contact us before extending equipment use or technical support. Extensions, additional equipment and repeat delivery or collection visits are subject to availability and written agreement.

Any additional charges must follow the rates already accepted in your quotation or be separately quoted and approved in writing before the additional work is carried out. No automatic extension of the booking is implied.

Service locations

We arrange delivery in Dubai and other UAE emirates, subject to confirmation of the exact venue and access requirements. Remote or restricted locations must be reviewed and approved by our team before the booking is confirmed.

Delays and updates

If traffic, weather, venue restrictions or other circumstances affect the agreed arrangements, we will notify you as soon as reasonably possible and discuss a revised plan.