Terms and conditions

A refundable deposit of 2000 AED must be provided to the technician at the time of equipment setup. This deposit acts as a security measure to ensure the proper and safe use of our premium audio and lighting equipment.
The deposit will be refunded in full upon the successful collection and inspection of the equipment, provided no damages or issues are identified.
An additional fee, based on your selection, will be applied at checkout for setup and installation.
We appreciate your understanding and cooperation. For any questions, feel free to contact us!

Full advance payment is required to confirm the reservation.
Payment and booking must be completed at least 2 days prior to the event to guarantee equipment availability. Late payments may result in non-availability of the equipment.
For some orders in Dubai, bookings within 24 hours may be accepted based on the location and availability.

The rental period begins on the agreed start date and time and ends on the specified return date and time.
Extensions must be approved in writing by our team before the rental period expires.

The equipment is to be used only for its intended purpose in a safe and lawful manner.
Misuse, unauthorized alterations, or improper handling of the equipment is strictly prohibited.

Amp'd Audio is not responsible for injuries to third parties (e.g., a guest tripping on a cable or a speaker falling).
We are not liable for claims arising from performance issues or technical malfunctions leading to financial losses for the event organizer.

The customer is responsible for the care and safekeeping of the equipment during the rental period.
In case of damage or loss, the customer will bear the cost of repair or replacement.
Insurance documentation must be completed and signed by the customer before the setup of ordered items.
For system failures caused in-house, the faulty device will be replaced or repaired at no extra delivery cost.

Cancellations made after 48 hours of order confirmation are non-refundable.
Once the order is confirmed and passes 24 hours, the equipment is marked as sold out, making it unavailable for other customers.

Amp'd Audio is not liable for failure or delays in service caused by events beyond its control, including acts of nature, government restrictions, or supplier delays.

The customer agrees to indemnify and hold Amp'd Audio harmless from any claims, damages, or liabilities arising from the use or misuse of rented equipment.

DJ equipment is a high-risk target for theft, especially at public events. The customer is responsible for the equipment until it is returned to Amp'd Audio.